Building Connections One Smile At A Time
Serenity offers experienced and compassionate NDIS support services throughout metro Melbourne.
Empowering lives with tailored support
We offer support that's all about you. Our services help people living with disability all across metro Melbourne. We focus on what you like and what you need. It's care that feels just right.
Core Supports
Core supports are essential in assisting with daily activities, making everyday life more manageable for people living with disability. At Serenity, we understand that these fundamental needs can vary greatly, so we offer tailored assistance.
Whether it's help with personal care, such as showering and dressing, or support with household tasks like cleaning and meal preparation, our core supports ensure that daily routines are carried out with ease and dignity. It's about making day-to-day life smoother, providing the necessary support to maintain independence and comfort.
Life Skills
Life Skills are all about empowering and building capacity, focusing on personal growth and development. At Serenity, we're committed to helping people living with disability discover and enhance their unique abilities. Through our Life Skills program, we offer support in areas like learning to cook, managing finances, or even pursuing a new hobby.
It's about more than just daily tasks; it's about fostering independence, confidence and joy in personal achievements. By working closely with each person and their family, we create a supportive environment where goals are not only set but reached, allowing for continuous growth and the joy of new discoveries.
Community Access
Community Access is all about connecting with the world around you. At Serenity, we believe that engaging with the community is a vital part of life, and we're here to make it accessible for everyone. Whether it's a trip to the local park, attending a community event or simply enjoying a coffee at a favourite café, we provide the support needed to make these experiences possible.
Our Community Access program is tailored to individual preferences and needs, ensuring that each outing is not only enjoyable but meaningful. It's more than just a day out; it's about building connections, fostering friendships and enriching lives through the joy of community involvement.
High-Intensity Care
High Intensity Care at Serenity focuses on providing tailored support for people with more complex or higher needs. This includes assistance with daily personal care tasks like bathing, dressing and feeding, as well as specialised medical support such as managing ventilators, tracheostomies, or PEG feeding. Our team is highly trained in these areas, ensuring that every person receives the attentive and skilled care they require.
We also offer support with mobility, utilising specialised equipment and techniques to assist with movement and positioning. High Intensity Care is about more than just medical needs; it's about providing a nurturing environment that respects individual preferences and promotes overall well-being. At Serenity, we're committed to delivering this level of care with compassion, expertise, and a focus on enhancing the lives of those we support.
ABOUT US
Discover the heart of Serenity Complete Care
Ebonee, the compassionate force behind Serenity Complete Care, has dedicated over two decades to providing exceptional care and support to people living with disabilities. Her journey in this field is filled with heartwarming stories, but one special client, Matthew, stands out. Together for 12 years, their bond was more than just caregiver and client; it was a friendship filled with trust, laughter and mutual respect.
Serenity is a reflection of Ebonee's commitment to making a real difference in people's lives. From the small, everyday tasks to the life-changing experiences, she approaches each person with a genuine desire to enhance their well-being. The memory of Matthew, with his bright smile and protective nature, continues to inspire Ebonee's work, making Serenity a place
where support goes beyond duty, reaching into the realm of heartfelt connection.
Committed to Safety & Excellence
Your well-being is our priority. We strictly adhere to the NDIS Code of Conduct, ensuring that our services meet the highest standards of compliance and quality. Every member of our team is police checked, holds a Working with Children certificate, and is fully insured. Our commitment to safety and excellence means you can trust that you're in caring and capable hands, with professionals who genuinely understand and respect your needs.
OUR VALUES
Compassionate Care, Building Connections
At Serenity Complete Care, we're all about connections. Our heart and passion shine through in the way we help people.
Compassion
We listen and care. Your needs guide us, and we're here to support you with warmth and understanding, every step of the way.
Respect
We value you. Your individuality is our priority, and we treat you with dignity, ensuring that your voice is always heard.
Fun
We celebrate. Life with Serenity is filled with joy, laughter and engaging activities that make every day special.
Frequently Asked Questions
We've answered some common questions about the NDIS and getting started with Serenity below. Don't see your specific question? Call us anytime on 0418 342 641.
At Serenity, life skills development isn't just a program; it's a partnership with you and your family. We work closely with you and your loved ones to identify your interests and strengths, then create engaging activities that empower you to grow. Whether it's cooking, budgeting or social interaction, we make learning fun and relevant to your life.
The NDIS (National Disability Insurance Scheme) provides funding for support and services to people with disabilities. Serenity can guide you through the application process, help you understand your eligibility, and create a personalised plan that aligns with your NDIS goals. We're here to make it simple and tailored to you! It all starts with a chat - call us on 0418 342 641.
Absolutely! At Serenity, we believe in creating meaningful connections within the Melbourne community. We'll help you explore opportunities like:
- Employment Training: Tailored programs to build job skills and confidence.
- Social Skills Workshops: Engaging sessions to make new friends, boost your life skills and most importantly - have fun!
- Recreational Activities: From art classes to sports teams, find hobbies that excite you.
- Volunteering Opportunities: Contribute to local causes that resonate with your values.
- Educational Support: Access to courses and programs to pursue your educational goals.
We work closely with local organisations all across Melbourne to find opportunities that are just right for you.
High-intensity support at Serenity is all about expertise and empathy. Our trained staff can assist with complex medical needs such as peg feeding, ventilation support, and daily activities like bathing and meal preparation. We focus on your comfort and safety, ensuring that your care is both professional and personal.
We carefully match you with a dedicated support team based on your unique needs, interests and preferences. We believe in genuine connections, so we make sure that your team remains consistent. This approach allows our support staff to truly understand your daily routine, your
goals and your personality. It's not just about providing support; it's about building a relationship where you and your family feel comfortable, understood and empowered.
GET IN TOUCH
Contact Us
Phone
0421 923 383
Service Area
We proudly support people throughout the eastern suburbs of Melbourne, including Whitehorse, Maroondah, Knox and Yarra Ranges.
admin@serenitycompletecare.com.au
REFERRALS
Refer Someone
Do you know someone who could benefit from Serenity's support services? We'd love to hear from you. You can call us on 0421 923 383 or fill out the form below and we'll be in touch ASAP.
Let's start building connections that matter
At Serenity, we're more than a service – we're a part of your support circle. Call us or leave your details. This might be the start of a lifelong friendship.
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